AI Call Centre Automating Call Summaries for Increased Productivity
Introduction
Customers like it when their calls are summarized quickly. Customer service agents usually document their call summaries, but these days, call summaries run automatically by an AI system. Word by word, Application Programming Interfaces (APIs) for Automated Interaction summaries of the customer service are designed by the call-automated models. callbacks, chatbots, or mentoring, to...
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