By Stephen Nellis
(Reuters) – Apple Inc (NASDAQ:) mentioned on Monday it had expanded a program that gives components and coaching to unbiased restore outlets to cowl its Mac computer systems.
Apple initially launched this system final yr, however it solely lined iPhones, the corporate’s biggest-selling product. Mac customers beforehand both had to make use of Apple or a certified warrant service supplier to get fixes with components straight from Apple.
Apple final month reported an uptick of 21.6% in quarterly Mac gross sales to $7 billion as many staff shifted to working from dwelling. Its market share grew to 7.3% within the second quarter from 6.3% a yr earlier, in line with analysis agency IDC.
Apple’s shift in restore practices got here after years of calls from right-to-repair teams who had criticized the corporate for, amongst different issues, solely offering real components and coaching manuals to companies reminiscent of Greatest Purchase Inc that had been to do warranty-related work on its gadgets. Smaller outlets argued that program was too pricey to hitch resulting from quantity commitments.
With the unbiased restore program, Apple started providing to promote components and supply free coaching programs to unbiased outlets to carry out out-of-warranty work.
After beginning in the USA, Apple expanded this system to 32 international locations in Europe in addition to Canada final month, saying 140 companies with a complete of 700 areas had signed up.
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